Irawan, A., Ismail, T. and Lalisan, A.K. 2026. When Services Fail: Mapping Consumer Protection and Ethical Vulnerability Through Bibliographic Coupling and Co-Word Analysis . International Journal of Educational Administration, Management, and Leadership. 7, 1 (May 2026), 115-134. DOI:https://doi.org/10.51629/ijeamal.v7i1.342.