Policy Implementation of Civil Servant Human Resource Management Reform to Strengthen Good Governance at the National Land Agency Office

Abstract

The reform of Human Resource Management (HRM) for civil servants is a crucial component in realizing good governance, emphasizing transparency, accountability, efficiency, and public participation. At the National Land Agency (BPN) of Makassar City, effective HRM is essential for improving organizational performance and service delivery, particularly given the complex nature of land management issues. This study aims to analyze the implementation of HRM reforms at BPN Makassar, focusing on four key aspects: communication, resources, disposition, and bureaucratic structure. Using a qualitative descriptive method, data were collected through in-depth interviews, observations, and document analysis involving BPN officials and stakeholders. The findings indicate that internal communication within BPN Makassar is effective, fostering transparency in recruitment and HR development processes. Resources, including staff competencies and work facilities, are generally adequate, though disparities in staff distribution persist across service units. The disposition of policy implementers shows positive attitudes, with staff placements reflecting both competence and adaptability, supporting smooth policy execution. Additionally, the bureaucratic structure, characterized by clear Standard Operating Procedures (SOPs) and technical guidelines, ensures efficient program implementation, exemplified by the Complete Systematic Land Registration (PTSL) program. However, limitations of this study include its focus solely on BPN Makassar, limiting generalizability, and the subjective nature of qualitative data. Future research should expand to other regions and incorporate quantitative methods to enhance validity. Additionally, exploring external factors like national policies and socio-political dynamics could provide a more comprehensive understanding of HRM reform impacts in the public sector.